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Current Music:"October" Eric Ewazen
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Subject:Some Observations (a ramble)
Time:08:28 pm
Current Mood:optimisticoptimistic
So, I have been thinking about sharks this evening (of course, as this whole community thing is new and shiny), and I wonder how this sort of thing is distributed across categories.

It seems to me that there are far more bunnehs than sharks, but I wonder if that's just because it is in the nature of the shark to do the requests that you don't see. Because we go for the requests that are buried, all the volunteers competing at the top of the green board don't see what we're doing...and we don't even necessarily run into each other.

I feel very alone as a gunky shark, as there are constantly bunnehs and bunnehable requests on refresh. And I feel like it's an unusual thing for me to have fallen in love with gunk as a category, as the few people I know who are really gunk-lovers seem a bit more bunneh-y. And Styles requires much more patience and hunting things and documentation, and so I wonder if all the sharks are hiding over in there, because they are Styles-lovers. And many gunk supporthelps tell me to go look in web, so...are the sharks hiding there? People who shark specialist categories: what do you think your ratios of bunnehs to sharks are?

I think it's fairly a given that to some extent, sharks are going to be lurking higher up in the priv levels. As leora has said, some of gaining I2s comes from learning to slow down, improve answers, and be at least a little bit a shark. But, really, when you're first starting in Support, you don't know much, and so you quickly answer the easy questions. Because even when you're new, they have quick, easy answers. Once you learn more about Support and answers, you're naturally going to answer a broader range of requests, and those are going to include more investigation, more synthesis of FAQ and answer, and just a better grasp of the big, integrated picture. Because shark requests require greater knowledge, their answers are probably going to come from more experienced (and thus, mostly, more privved) volunteers.

Hmmm...I'm wondering what you guys think sharks are, really. I think Nick and I are about on the same page as far as what being a shark means to us, but I don't think I really know what anyone else thinks. Did you guys read documentation voraciously as soon as you got serious about Support? (I did. I wanted to know *everything,* and I wanted to be able to do it right.) Did you start out as bunnehs and then like the challenge of harder requests? Have you always liked research? For me, one of my main factors for pushing me over into firm, "Okay, I really am a shark" territory was that I don't like making mistakes (perfectionist much, Cadenza?), and I lost some accuracy when bunnehing. But I don't think you have to be *bad* at bunnehing to just enjoy being a shark more.

Whew. That's more than enough thought and ramble for one post. But one maintainer-ly note: To those of you who are watching this community, I'm thinking that we're spam-y today because we're new and excited and tripping over our own feet in anticipation. I'm guessing that the community will not be a post-10-times-a-day community (although this is not to say that people can't post as much as they want; I'm just sayin'). So, for those of you who watch your friends' list religiously and get irritated over many posts from one person--don't run away just yet.
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Subject:They say that sharks belong in Web...
Time:09:29 am
Current Mood:curiouscurious
So, there's a silly response about Web being for spiders, and that's why you don't find sharks there very much. But personally, I think Web is a very tough category for trying to shark in (perhaps others disagree?)

I think styles is the prime feeding ground for sharks, because you get the full range of difficulty levels there - realistically, styles is the place where I earned my gunk privs, I was really very lucky to get I2 privs in gunk just before the split, because I2s really are a help for sharking. (Hopefully, this community can make it a bit easier.)

Gunk is not bad. You get some reasonably tough usage issues in there, and interactions between three or four things that someone is trying to do. And new features often land in gunk - I had good fun claiming post-by-email and slogging through some of the weirdness there.

But Web really suffers for not having middle-difficulty requests. If it's in Web, it's either a stupid user, stuff we can't control because it's on their PC, or stuff we can't control because it's to do with server setup. The fact that Web is adminned by staff is an indication of how difficult it is for a volunteer to tackle things in that category.

I have a feeling that the smaller cats (UPI, communities, clients) are good feeding, the problem is getting the requests and the reviews and the privs.

Tips for sharking in Web would be great, if anyone has them :)
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Subject:Yay for sharks!
Time:08:54 am
Current Mood:excitedexcited
Thank you very much to cadenzamuse for creating this community, and inviting me to co-maintain it.

I think it's traditional for maintainers to post to a new community and talk about what they'd like a community to have in it. My initial thoughts on the kinds of things I'd like to see are:

- Social stuff, like what happens in supportlounge. "Yay me, I got privs," and "Yay me, I solved a bastard freaky" would be nifty things to have in the shark pool, I think. "Yay me, I answered a request in 30 seconds" is not sharking - not that it's a bad thing, but it belongs in "support_bunnehs" instead.
- Work stuff too. "I'm working on request Foo, and there seems to be an issue with trying to resolve the Bar aspect of it." Sharking can be solitary, but maybe we can hunt in packs as well. (Of course, we all know not to repeat the contents of someone else's IC, or boss each other around.)
- Completely irrelevant stuff (I guess that's 'social'), but you know, maybe pictures of marine predators, or the general whatever.

I haven't spoken to cadenzamuse about what I'm saying here, so this isn't "official", just initial thoughts during a flurry of excitement. (This is the clever way I thank people, you see. I take over their ideas and blabber endlessly - in public, no less!)
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Subject:Mission Statement, Sort-of
Time:04:43 pm
(mostly taken from supportlounge)

support_sharks is for support, discussion, and celebration of those support volunteers (like me) who enjoy or simply do better at taking a long time sniffing down answers and circling the blood of a regreened or long-time-greened request. I think this can be a good place for helping out sharks, who can often be discouraged by the sheer mumbers of volunteers who are bunnehs (lessthanthree bunnehs, but 'tis true) and by trying to act as a bunneh against the shark-ly nature. It can also be a forum for discussing how you go about researching the more meaty Support requests, your Support procedures (as long is it's sharkly procedure) and advice of a sharkly nature. So. Join, if you will! (And don't if you won't. :P )

But, at any rate, start discussing, and happy sharking!
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