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Subject:At the risk of making bad puns...
Time:12:00 pm
... this community has been dead in the water.

Oh, and I almost forgot:

Hi. I'm Pau Amma, and I'm a crabshark.
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Subject:I hope that what I've just done is okay...
Time:02:44 pm
I joined this community because I want to be a shark when I grow up (I've been answering requests for just a few days now....)

I shall silently lurk until such time as I can successfully shark with the best of you (if that's acceptable, if not, I shall unjoin).

Oh, and I'm Michael.
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Subject:Custom mood theme editor
Time:01:32 pm
Current Mood:hungryhungry
I love new features. Cos they break more than old features, and they're just the thing for new sharks to play with. Users can ask a perfectly simple question, but there's room for sharkness, since nobody understands how it works yet.

So the new mood theme editor is here: http://www.livejournal.com/manage/moodthemes.bml

And a request about it is here: http://www.livejournal.com/support/see_request.bml?id=292106

Wish I could remember how to find the source code for things like this.
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Subject:Working in web
Time:10:24 am
So, right up until recently I hardly ever worked in web. I got courtesy I2s back when they were a thing from my other SH's and I did just enough cache requests plus moving that I held on to them. I was really intimidated by web - it seemed like any request which wasn't a straight-forward clear your cache request was really hard and so I avoided it.

Then recently, I was looking for a new challenge. I got into support and stay here because I want to learn stuff and to feel like I'm improving. So I was looking around and I thought "Yikes! Web only has as many SH's as syn!". Despite my fears of it, I felt like web was a category where I could make a difference and be useful so I decided to have another go.

Now we come to the point of this post. As soon as I made that decision and decided to really start working in web I found that it's not nearly as hard as it looks and it's immensely satisfying at times. If you've got a bit of time to give it, then web is a really fun category and you should try it.

why web isn't as hard as you thinkCollapse )

So if you've got a bit of time to play with or fancy branching out into something new, I really recommend giving web a try. You might just find that after a week or so you're wondering why it ever seemed so hard.

Please bear in mind that I'm not a web support help. This is just my thoughts on answering in web, and why it's not as hard as it looks to make a contribution there.
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Current Music:Something - Lasgo
Time:04:37 am
Current Mood:amusedSharky
I was really proud of this one:

Support Request 217096

I2's in Web (something that I don't even have) helpful to see my IC, but not necessary to appreciate the sharkiness of it.

Mad props to Ben (vanbeast) for helping me diagnose the problem.

It had been sitting there for days -- I looked at it after it had been on the board for a while, but figured it was rather styles-y, and didn't touch it. After a while, I had a theory, and was able to prove it. :)


As long as your comment page style isn't Component, you can see that it is in fact a deleted comment - something that doesn't show up correctly in Component, causing the confusion from the user.

Yeah. Shark central, baby. I had a grin on my face when I figured this one out. :)
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Time:02:14 pm
Current Mood:dorkydorky
This has really not much to do with sharking, but I, er, made some icons : http://www.erised-diaries.org/shark2.gif and http://www.erised-diaries.org/sharks1.gif

That's um it.
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Subject:A confession
Time:04:06 pm
I have a confession to make. I'm way too much of a support shark. Sometimes I like to go for the requests that have been sitting for hours or days and attempt to solve them. Sometimes I circle the whole support board until I forget what I was looking for and go back to reading my friends page.

Maybe I'm just lazy, but I think I've sharked myself out of support at the moment. At times looking for certain requests is depressing because they happen to be web ui requests that are either bastard freakies, or far beyond my web knowledge. And now that I'm at I2 in gunk I tend to ignore the easy requests and go for the harder ones, which are often quite hard to find since much of gunk is a validation questions and comment link questions in the wrong category or something like that. I dunno, I tend to get frustrated at being at I2 in gunk and not knowing what to do to improve and having no idea how to get better at Web requests. And I'm trying to get more Syndication requests answered so I can do better there. I just turned my notification for syn back on, but even with it on I often by the time I see the request someone else already put what looks like an approvable answer in it.

I was advised to answer more requests in my last review and I would like to but often it's hard since I'm not on support enough to get lots of answers in, especially in categories like Web UI where I'm only able to figure some of the questions out. Anyone else have this problem?
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Time:02:45 pm
Hey everyone. I just joined but I felt that I should say that I'm a strange creature that is a bit of both a bunneh and a shark. And let me tell you, it makes eating interesting.

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Subject:Note from a Maintainer
Time:06:05 pm
Current Mood:determineddetermined
Hey, guys, I've updated the community guidelines in our userinfo (http://www.livejournal.com/userinfo.bml?user=support_sharks&mode=full), and I wanted to make a note about "bunneh bashing."

You have freedom of speech here. There's not much of anything (except maybe random spam and requests that ought to go on the board) that will get your post deleted. So far, anyway.

But, that said, I'd appreciate it if we could keep the bunneh bashing to a minimum. I understand that it can be frustrating to be a shark, and aspects of the bunneh mentality are Not Good. But we still need to respect all Support volunteers, and I don't think bunneh bashing is doing so. Believe me, I understand the temptation, and sometimes you've just got to get it out of your system--and what better place than among other sharks who understand where you're coming from?--but I will not have this community be the cause of any unpleasant politics/factionalism/vendettas in Support. We're here to celebrate what makes sharkiness, and I think we are big enough not to have to deride volunteers who don't think like us to do so.


~Cadenza, support_sharks Co-Maintainer
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Current Music:Safri Duo: Amazonas
Subject:How to investigate email comment issues?
Time:11:44 pm
Current Mood:curiouscurious
I just bumped into http://www.livejournal.com/support/see_request.bml?id=204396 - now that's a scary looking request. So I thought I'd give it a shot. But I've spent an hour trying to find the bits of the source code that generate comment notification emails, and I haven't been able to work out where it lives.

Anyone know which bits of the source are responsible for generating comment emails? Any other thoughts on how to investigate this sort of thing?
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[icon] Support Sharks
View:Recent Entries.
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